DIGITAL FINANCE TOOLS AND FINANCIAL INCLUSION IN MALAYSIA: AN ANALYSIS BASED ON SURVEY DATA
DOI:
https://doi.org/10.33736/uraf.11728.2025Keywords:
Digital finance, financial inclusion, mobile banking, internet banking, e-wallets.Abstract
Digital finance has become a transformative force in the financial services sector, driving innovation and promoting global financial inclusion. Financial inclusion refers to providing affordable and appropriate financial services, which are essential for economic growth, poverty reduction, and social equality. In Malaysia, limited empirical evidence exists on how digital finance tools influence financial inclusion. This study aims to examine the relationship between digital financial tools, specifically mobile banking, internet banking, and e-wallets, with financial inclusion across diverse demographic groups in Malaysia. A quantitative, cross-sectional design was employed, with data collected from 211 randomly selected respondents representing various age groups, income levels, education backgrounds, and both urban and rural areas. Data were gathered through an online questionnaire distributed via Google Forms and analyzed using SPSS. Findings indicate that digital finance tools significantly contribute to financial inclusion in Malaysia. These insights are valuable for policymakers, financial institutions, and technology providers seeking to enhance inclusion through digital solutions. The study also highlights challenges and opportunities in promoting adoption across different societal segments. Future research should explore emerging financial technologies and strategies to bridge digital divides within diverse cultural and socioeconomic contexts.
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