Application of performance appraisal system (PAS) attributes among first rater officers (FRO’s): Issues and Implication
Abstract
This study aims to explore the first rater officers’ perspectives on the application of performance appraisal attributes in performance appraisal system in a higher education institution in Sarawak. Six attributes were focused on the study namely clarification of the system, justification of the system, control criteria, employee participation, system management, and credibility of the assessor. The study uses a qualitative methodology using semi-structured interview techniques and data analysis in thematic approach. Three common issues are the limitation of the system’s availability, insufficient scoring distribution towards lecturers who are involved in administrative work and limited capability of the server. Along with that, two critical issues are the subjective judgment of personality traits and limited utilization of the system. The implication raised based on the issues is work processes are interrupted, employee dissatisfaction and organizational image are affected. In conclusion, the issues within the performance appraisal system need to be taken seriously to avoid conflicts.
Keywords: Performance appraisal system attributes; General issues; Critical issues; First rater officer
References
Ahmad, R., & Shamsuddin, S. (2011). Pengurusan dan penilaian prestasi pekerja. Kuching, Sarawak: RS Publication.
Asiimwe, E. N., & Lim, N. (2010). Usability of government websites in Uganda. Electronic Journal of e-Government, 8(1), 1-12.
Ahmad, R., Ali, N. A., Ismail, W. K. (2007). Sistem penilaian prestasi sektor awam Malasia: Pemikiran semula terhadap peranan dan tanggungjawab pegawai penilai prestasi. Jurnal Kemanusian, 1(3), 67-23.
Ahmad, R., & Ismail, A. (2007). Sistem penilaian prestasi di sektor awam di Malaysia: Pemikiran semula terhadap peranan dan tanggungjawab pegawai penilai prestasi. Jurnal Kemanusiaan, 10(1) 90-100.
Abdullah, A. S. (2004). Kepimpinan unggul tonggak pengurusan pendidikan cemerlang. Jurnal Pengurusan dan Kepimpinan Pendidikan, 14(7), 18-32.
Brooks, A. (2006). Dispelling HR's fear of technology takeover. Employee Benefit Plan Review, 60(10), 6-10.
Berita Harian (2018). CEUPACS rayu kerajaan laksanakan KGT. Kuala Lumpur: Jabatan Percetakan Negara.
Barbour, R. S. (2000). The role of qualitative research in broadening the evidence base for clinical practice. Journal of Evaluation in Clinical Practice, 6(2), 155-163.
https://doi.org/10.1046/j.1365-2753.2000.00213.x
Creswell, J. W. (2009). Research Design. Research Design: Qualitative, Quantitative and Mixed Approaches. Thousand Oaks, CA: Sage.
Creswell, J. W. (2009). Qualitative, quantitative and mixed method (3th ed.). California: SAGE Publication. Inc.
Denscombe, M. (2007). The good research guide (3th ed.). McGraw-Hill Education.
Fugarda, A. J., & Potts, H. W. (2015). Sup- porting thinking on sample sizes for thematic analyses: a quantitative tool. International Journal of Social Re- search Methodology, 8(2)1-16.
https://doi.org/10.1080/13645579.2015.1005453
Fejgin, N., Ephraty, N., & Kben-sira, D. (1995). Work environment and burnout of physical education teachers. Journal of Teaching Physical Education, 15(9), 64-78.
https://doi.org/10.1123/jtpe.15.1.64
Folger, R. & Kanovsky (1989). Effect of procedural and distributive justice on reaction to pay raise decision. Academy of Management Journal, 32(1), 115-130.
https://doi.org/10.2307/256422
Kuvaas, B. (2006). Different relationships between perceptions of developmental performance appraisal and work performance. Personnel Review, 36(3), 378-397.
https://doi.org/10.1108/00483480710731338
Kosasi, S. (2002). Peranan teknologi informasi dalam pengembangan organisasi. Article Sekolah Tinggi Manajemen Informatika dan Komputer, 8(1), 0854-9524.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: a methods sourcebook (3 rd ed.). Thou- sand Oaks, California: SAGE Publications, Inc.
Markom, M., Abdul, N. A., Ariffin, A. K., Wahab, D. A., Husain, H., & Ramli, N. F. L. (2011). Seminar Pendidikan Kejuruteraan dan Alam Bina. Kongress pengajaran dan pembelajaran UKM.
Maykut, P., & Morehouse, R. (2005). Beginning Qualitative Research: A Philosophic and Practical Guide. London: The Falmer Press (Taylor & Francis Group).
Norsidah, T. (2014). Garis Panduan Kebolehgunaan Praktikal Bagi Pembangunan Laman Web e-Kerajaan. Tesis Sarjana. Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia.
Othman, M. A., & Halim, F. W. (2014). Pengaruh personaliti terhadap penilaian prestasi kerja berkesan kakitangan akademik UKM. Jurnal Psikologi Malaysia, 28(2), 63-84.
Public Service Department (2011). (Pekeliling Perkhidmatan Bilangan 4/2011).
Public Service Department (2010). (Pekeliling Perkhidmatan Bilangan 13/2010).
Public Service Department Malaysia (2009). HRMIS tranformasi pengurusan sumber manusia sektor awam Malaysia abad ke-21. Kuala Lumpur: MPH Group Printing (M) Sdn Bhd.
Public Service Department (2005). (Pekeliling Kemajuan Pentadbiran Awam Bilangan 2/2005).
Piaw, C. Y. (2006). Kaedah penyelidikan. Malaysia: McGraw-Hill Malaysi Sdn. Bhd.
Rahman, R., Basri, M., Husain, K., Shamsul, C. W., Ahmad, B. C. W., & Danuri, M. S. N. (2017). Teknologi maklumat dan komunikasi (ICT) dalam kehidupan insan: Integrasi konsep dualiti (Konvensional dan Islam) dalam silibus kursus pengantar IT. Jurnal Sultan Alauddin Sulaiman Shah, 4(1), 2289-8042.
Rusdi, R., Ashaari, N. S., & Noor, S. F M. (2017). Usability guidelines for elderly website interface. Journal of Information Technology and Multimedia, 6(2), 228-2192.
https://doi.org/10.17576/apjitm-2017-0602-10
Robert, G. (1992). Linkages between performance appraisal effectiveness. Review of Public Personnel Administration, 12(3), 19-15.
https://doi.org/10.1177/0734371X9201200303
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research Methods for Business Students (Fifth ed.). Essex, England: Pearson Education Limited.
Saldaña, J. (2009). The Coding Manual for Qualitative Researchers. London: SAGE Publications Ltd.
Shaari, A. S., Tang, S. W., Lim, K. T., Yusof, A. A., & Khan, M. K. J. (2008). Keadilan penilaian prestasi dalam kalangan guru dan hubungannya dengan motivasi kerja dan prestasi akademik sekolah. International Journal of Management Studies, 15(9), 159-176.
Soete, L. L. (2001). ICTs, knowledge work and employement: The challenge to Europe. International labour Review, 140(8), 43-163.
https://doi.org/10.1111/j.1564-913X.2001.tb00218.x
Saunders, M., Lewis, P., & Thornhill, A. (2016). Research method for business students (7th ed.). United Kingdom: Pitman publishing imprint.
Saljo, R. (1982). Learning and understanding: A study of different in constructing meaning from a text. (Gotoborg Studies in Educational Sciences 41). Gotoborg: Acta Universtitatis Gothoburgensis.
Tripathi, P., & Pandey, M. (2010). Towards the Identification of Usability Metrics for Academic Web-sites. The 2nd International Conference on Computer and Automation Engineering (ICCAE), 26-28 February 2010, Singapore.
https://doi.org/10.1109/ICCAE.2010.5451569
Veloo, A., & Zolkepli, W. H. (2011). Atribut sistem penilaian prestasi dengan kepuasan kerja dalam kalangan guru. International Journal of Management Studies, 18(1), 197-216.
https://doi.org/10.32890/ijms.18.1.2011.10207
Yazid, Z., Abdullah, N. A., & Baharom, R. (2017). Konflik dalam penilaian proses penilaian prestasi dalam organisasi. Jurnal Pengurusan, 49(7) 41-52.
https://doi.org/10.17576/pengurusan-2017-49-04
Wiese, D. S., & Buckley, M. R. (1998). The evolution of performance appraisal process. Journal of Management History, 4(3), 233-249.
https://doi.org/10.1108/13552529810231003
Zulbasri, Z. A., & Bakar, N. R. A. (2017). Keadilan dalam penilaian prestasi dan komitmen kerja di kalangan kakitangan akademik di sebuah IPTS. International Conference on Management and Muamalah, 2017(4), 978-967.
Copyright Transfer Statement for Journal
1) In signing this statement, the author(s) grant UNIMAS Publisher an exclusive license to publish their original research papers. The author(s) also grant UNIMAS Publisher permission to reproduce, recreate, translate, extract or summarize, and to distribute and display in any forms, formats, and media. The author(s) can reuse their papers in their future printed work without first requiring permission from UNIMAS Publisher, provided that the author(s) acknowledge and reference publication in the Journal.
2) For open access articles, the author(s) agree that their articles published under UNIMAS Publisher are distributed under the terms of the CC-BY-NC-SA (Creative Commons Attribution-Non Commercial-Share Alike 4.0 International License) which permits unrestricted use, distribution, and reproduction in any medium, for non-commercial purposes, provided the original work of the author(s) is properly cited.
3) The author(s) is/are responsible to ensure his or her or their submitted work is original and does not infringe any existing copyright, trademark, patent, statutory right, or propriety right of others. Corresponding author(s) has (have) obtained permission from all co-authors prior to submission to the journal. Upon submission of the manuscript, the author(s) agree that no similar work has been or will be submitted or published elsewhere in any language. If submitted manuscript includes materials from others, the authors have obtained the permission from the copyright owners.
4) In signing this statement, the author(s) declare(s) that the researches in which they have conducted are in compliance with the current laws of the respective country and UNIMAS Journal Publication Ethics Policy. Any experimentation or research involving human or the use of animal samples must obtain approval from Human or Animal Ethics Committee in their respective institutions. The author(s) agree and understand that UNIMAS Publisher is not responsible for any compensational claims or failure caused by the author(s) in fulfilling the above-mentioned requirements. The author(s) must accept the responsibility for releasing their materials upon request by Chief Editor or UNIMAS Publisher.
5) The author(s) should have participated sufficiently in the work and ensured the appropriateness of the content of the article. The author(s) should also agree that he or she has no commercial attachments (e.g. patent or license arrangement, equity interest, consultancies, etc.) that might pose any conflict of interest with the submitted manuscript. The author(s) also agree to make any relevant materials and data available upon request by the editor or UNIMAS Publisher.
