User Requirement Analysis on Website: Tourism in Pugu, Lundu, Sarawak
DOI:
https://doi.org/10.33736/jbk.11907.2026Keywords:
user requirement, content analysis, tourism website, rural tourism, entrepreneurAbstract
This study explores the critical features essential for a tourism website, based on feedback from visitors to Kampung Pugu, Lundu engaging through community. The report highlights several functionalities deemed indispensable by the visitors to enhance the online presence of the destination and make the user experience more engaging and accessible. The key features identified include comprehensive and engaging content with detailed descriptions of local attractions and activities, high-quality images and videos to visually represent the destination, and a user-friendly interface that allows for easy navigation and interaction. An effective online booking system, robust social media integration, and real-time updates about local conditions are also emphasized. Additionally, interactive tools such as chatbots, feedback forms, and FAQs are suggested to improve visitor interaction and service quality. This study also explores the perspective from entrepreneur and visitors point of view exploring their opinions on use of website in tourism. The report concludes that these features are crucial in transforming the website into a more effective tool for promoting tourism and facilitating a smooth experience for potential tourists, thereby contributing significantly to the growth and appeal of tourism in Kampung Pugu, Lundu.
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