THE INFLUENCE OF YOUTUBE ADVERTISING VALUE ON BRAND AWARENESS AND PURCHASE INTENTIONS OF VIETNAMESE CUSTOMERS
DOI:
https://doi.org/10.33736/ijbs.6414.2023Keywords:
advertising value, brand awareness, purchase intention, YoutubeAbstract
Youtube advertising is gradually becoming a form of advertising that attracts many enterprises and customers. This research is based on a survey of 450 customers in Vietnam in two forms: direct distribution and collection at some colleges, some companies, some supermarkets and online survey via Google Docs tool in November, 2020 about factors that affecting advertising value on Youtube and the relationship between advertising value on Youtube, brand awareness and customer purchase intention. The results show that entertainment, informativeness, irritation and interactivity have a positive effect on advertising value on Youtube, in which entertainment has the most positive and strongest influence on advertising value on Youtube and irritation has a negative effect on advertising value on Youtube. The author also pointed out the relationship between advertising value on Youtube, brand awareness and Vietnamese customer purchase intention.
References
Arora, T., and Agarwal, B. (2019). Empirical study on perceived value and attitude of millennials towards social media advertising: a structural equation modelling approach. Vision, 23(1), 56-69.
https://doi.org/10.1177/0972262918821248
Aswad, O. A. (2015). Social Media for Brand Awareness: Implementing the TAM to Examine the Attitudes in the A/E Business. In Proceedings of 31st International Business Research Conference, Vol. 27, p. 29.
Aziza, D. N., and Astuti, R. D. (2019, March). Evaluating The Effect of YouTube Advertising towards Young Customers' Purchase Intention. In 12th International Conference on Business and Management Research (ICBMR 2018) (pp. 93-98). Atlantis Press. Benway, J. P. (1998, October). Banner blindness: The irony of attention grabbing on the World Wide Web. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 42, No. 5, pp. 463-467). Sage CA: Los Angeles, CA: SAGE Publications.
https://doi.org/10.2991/icbmr-18.2019.16
Blackwell, R. D., Miniard, R. D., and Engel, P. W. (2001). Consumer behavior. New York: Harcourt College Publishers
Chen, Q., and Wells, W. D. (1999). Attitude toward the site. Journal of advertising research, 39(5), 27-38.
https://doi.org/10.1037/t49047-000
Chivandi, A., Samuel, M. O., and Muchie, M. (2019). Social Media, Consumer Behavior, and Service Marketing. In Consumer Behavior and Marketing. IntechOpen.
https://doi.org/10.5772/intechopen.85406
Cho, C. H., and as-, U. O. T. A. A. I. A. (2004). Why do people avoid advertising on the internet?. Journal of advertising, 33(4), 89-97.
https://doi.org/10.1080/00913367.2004.10639175
Corstjens, M., and Umblijs, A. (2012). The power of evil: The damage of negative social media strongly outweigh positive contributions. Journal of advertising research, 52(4), 433-449.
https://doi.org/10.2501/JAR-52-4-433-449
Dehghani, M., Niaki, M. K., Ramezani, I., and Sali, R. (2016). Evaluating the influence of YouTube advertising for attraction of young customers. Computers in human behavior, 59, 165-172.
https://doi.org/10.1016/j.chb.2016.01.037
Ducoffe, R. H. (1995). How consumers assess the value of advertising. Journal of Current Issues and Research in Advertising, 17(1), 1-18.
https://doi.org/10.1080/10641734.1995.10505022
Edwards, S. M., Li, H., and Lee, J. H. (2002). Forced exposure and psychological reactance: Antecedents and consequences of the perceived intrusiveness of pop-up ads. Journal of advertising, 31(3), 83-95.
https://doi.org/10.1080/00913367.2002.10673678
Eighmey, J., and McCord, L. (1998). Adding value in the information age: Uses and gratifications of sites on the World Wide Web. Journal of business research, 41(3), 187-194.
https://doi.org/10.1016/S0148-2963(97)00061-1
Firat, D. (2019). YouTube advertising value and its effects on purchase intention. Journal of Global Business Insights, 4(2), 141-155.
https://doi.org/10.5038/2640-6489.4.2.1097
Hayes, J. L., and King, K. W., (2014). The social exchange of viral ads: Referral and coreferral of ads among college students. Journal of Interactive Advertising, 14(2), 98-109.
https://doi.org/10.1080/15252019.2014.942473
Hoffman, D. L., and Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of marketing, 60(3), 50-68.
https://doi.org/10.1177/002224299606000304
Hu, L. T., and Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), 1-55.
https://doi.org/10.1080/10705519909540118
Huang, R., & Sarigöllü, E. (2012). How brand awareness relates to market outcome, brand equity, and the marketing mix. Journal of business research, 65(1), 92-99.
https://doi.org/10.1016/j.jbusres.2011.02.003
Kettinger, W. J., Lee, C. C., and Lee, S. (1995). Global measures of information service quality: a cross‐national study. Decision sciences, 26(5), 569-588.
https://doi.org/10.1111/j.1540-5915.1995.tb01441.x
Khan, M. L. (2017). Social media engagement: What motivates user participation and consumption on YouTube?. Computers in human behavior, 66, 236-247.
https://doi.org/10.1016/j.chb.2016.09.024
Kim A. J, Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-86.
https://doi.org/10.1016/j.jbusres.2011.10.014
Kim, J. U., Kim, W. J., and Park, S. C. (2010). Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping. Computers in human behavior, 26(5), 1208-1222.
https://doi.org/10.1016/j.chb.2010.03.032
Kim, Y., Sohn, D., and Choi, S. M. (2011). Cultural difference in motivations for using social network sites: A comparative study of American and Korean college students. Computers in human behavior, 27(1), 365-372. Ko, H., Cho, C. H., and Roberts, M. S. (2005). Internet uses and gratifications: A structural equation model of interactive advertising. Journal of advertising, 34(2), 57-70.
https://doi.org/10.1016/j.chb.2010.08.015
Kotler, P. and Armstrong, G. (2018). Principles of Marketing (16th global edition). Pearson. New York.
Logan, K., Bright, L. F., and Gangadharbatla, H. (2012). Facebook versus television: Advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164-179.
https://doi.org/10.1108/17505931211274651
Muntinga, D. G., Moorman, M., and Smit, E. G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of advertising, 30(1), 13-46.
https://doi.org/10.2501/IJA-30-1-013-046
Ostrow A. Mashable. (2009). YouTube Is the Top Social Media Innovation of the Decade. Available from: https://mashable.com/2009/12/22/youtube-2010/#SwTTZ7KiraqB
Pietro, L. Di and Pantano, E. (2012). An empirical investigation of social network influence on consumer purchasing decision: The case of Facebook. Journal of Direct, Data and Digital Marketing Practice, 14(1), 18-29.
https://doi.org/10.1057/dddmp.2012.10
Pikas, B., and Sorrentino, G. (2014). The effectiveness of online advertising: Consumer's perceptions of ads on Facebook, Twitter and YouTube. Journal of Applied Business and Economics, 16(4), 70-81.
Rafaeli, S., and Sudweeks, F. (1997). Networked interactivity. Journal of computer-mediated communication, 2(4), JCMC243.
https://doi.org/10.1111/j.1083-6101.1997.tb00201.x
Rao, B., and Minakakis, L. (2003). Evolution of mobile location-based services. Communications of the ACM, 46(12), 61-65.
https://doi.org/10.1145/953460.953490
Sasmita, J., and Suki, N. M. (2015). Young consumers' insights on brand equity: Effects of brand association, brand loyalty, brand awareness, and brand image. International Journal of Retail and Distribution Management, 43(3), 276-292
https://doi.org/10.1108/IJRDM-02-2014-0024
Shah, S. S. H., Aziz, J., Jaffari, A. R., Waris, S., Ejaz, W., Fatima, M., and Sherazi, S. K. (2012). The impact of brands on consumer purchase intentions. Asian Journal of Business Management, 4(2), 105-110.
Shareef, M. A., Dwivedi, Y. K., and Rana, N. P. (2015). Consumer Behavior in the Context of SMS-based Marketing. The Marketing Review, 15(2), 135-160.
https://doi.org/10.1362/146934715X14373846573540
Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., and Islam, R. (2019). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58-69.
https://doi.org/10.1016/j.jretconser.2017.11.001
Shim, S. W., Lee, C., and Kim, D. H. (2013). The antecedents of attitude toward IPTV advertising: the role of interactivity and advertising value. The Journal of Advertising and Promotion Research, 2(1), 123-161.
https://doi.org/10.14377/JAPR.2013.3.30.123
Srinivasan, S. S., Anderson, R., and Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of retailing, 78(1), 41-50.
https://doi.org/10.1016/S0022-4359(01)00065-3
Statista (2019). Penetration of leading social networks in Japan as of the 3rd quarter 2017.
https://www.statista.com/statistics/284440/japan-social-network-penetration/ (accessed: 2019-2-20)
Steuer, J. (1992). Defining virtual reality: Dimensions determining telepresence. Journal of communication, 42(4), 73-93.
https://doi.org/10.1111/j.1460-2466.1992.tb00812.x
Thamizhvanan, A., and Xavier, M. J. (2013). Determinants of customers' online purchase intention: an empirical study in India. Journal of Indian Business Research, 5(1), 17-32.
https://doi.org/10.1108/17554191311303367
Zaitceva, E. (2018). The fight for customers' attention: YouTube as an advertising platform. Bachelor thesis, Kajaani University of Applied Sciences, Kajaani, Finland Yang, Y. T. (2009). A study of purchase intention behavior to consumers on innovation technology smart phone in technology acceptance model and theory of reason action. (Unpublished master thesis). Nan Hua University, Taiwan.
Yüksel, H. F. (2016). Factors affecting purchase intention in YouTube videos. The Journal of Knowledge Economy and Knowledge Management, 11(2), 33-47.
Downloads
Published
How to Cite
Issue
Section
License
Copyright Transfer Statement for Journal
1) In signing this statement, the author(s) grant UNIMAS Publisher an exclusive license to publish their original research papers. The author(s) also grant UNIMAS Publisher permission to reproduce, recreate, translate, extract or summarize, and to distribute and display in any forms, formats, and media. The author(s) can reuse their papers in their future printed work without first requiring permission from UNIMAS Publisher, provided that the author(s) acknowledge and reference publication in the Journal.
2) For open access articles, the author(s) agree that their articles published under UNIMAS Publisher are distributed under the terms of the CC-BY-NC-SA (Creative Commons Attribution-Non Commercial-Share Alike 4.0 International License) which permits unrestricted use, distribution, and reproduction in any medium, for non-commercial purposes, provided the original work of the author(s) is properly cited.
3) For subscription articles, the author(s) agree that UNIMAS Publisher holds copyright, or an exclusive license to publish. Readers or users may view, download, print, and copy the content, for academic purposes, subject to the following conditions of use: (a) any reuse of materials is subject to permission from UNIMAS Publisher; (b) archived materials may only be used for academic research; (c) archived materials may not be used for commercial purposes, which include but not limited to monetary compensation by means of sale, resale, license, transfer of copyright, loan, etc.; and (d) archived materials may not be re-published in any part, either in print or online.
4) The author(s) is/are responsible to ensure his or her or their submitted work is original and does not infringe any existing copyright, trademark, patent, statutory right, or propriety right of others. Corresponding author(s) has (have) obtained permission from all co-authors prior to submission to the journal. Upon submission of the manuscript, the author(s) agree that no similar work has been or will be submitted or published elsewhere in any language. If submitted manuscript includes materials from others, the authors have obtained the permission from the copyright owners.
5) In signing this statement, the author(s) declare(s) that the researches in which they have conducted are in compliance with the current laws of the respective country and UNIMAS Journal Publication Ethics Policy. Any experimentation or research involving human or the use of animal samples must obtain approval from Human or Animal Ethics Committee in their respective institutions. The author(s) agree and understand that UNIMAS Publisher is not responsible for any compensational claims or failure caused by the author(s) in fulfilling the above-mentioned requirements. The author(s) must accept the responsibility for releasing their materials upon request by Chief Editor or UNIMAS Publisher.
6) The author(s) should have participated sufficiently in the work and ensured the appropriateness of the content of the article. The author(s) should also agree that he or she has no commercial attachments (e.g. patent or license arrangement, equity interest, consultancies, etc.) that might pose any conflict of interest with the submitted manuscript. The author(s) also agree to make any relevant materials and data available upon request by the editor or UNIMAS Publisher.