UNDERSTANDING THE IMPACT OF SOCIAL INFLUENCE ON ENGAGEMENT IN IOT SPORTS TECHNOLOGY: A MEDIATION ANALYSIS

  • Khalid Samhale Institute of Sport Science, Hassan 1st University, Settat, Morocco Management, Marketing, and Communication Research Laboratory (LRMMC)
  • Soukaina Samhale Faculty of Science, Ibn Tofail University, Kenitra, Morocco Computer Science Research Laboratory
Keywords: Social influence, User engagement, User Trust, Sport, Internet of things

Abstract

The Internet of Things (IoT) is a major revolution that is transforming the world of sports and enabling athletes to improve their physical performance. The use of IoT devices for sports is based primarily on the sharing of athletes' achievements online and the interaction between them, which allows them to motivate and encourage each other to improve their physical performance. Our research analyzes the influence of family and friends (INF_SOC) on engagement (ENGAG) in the ongoing and long-term use of these IoT devices and studies the mediating effect of perceived control (CP), perceived provider credibility (CRD), and trust (CONF) in this relationship. The population is the athletes who use IoT to measure their performance. Convenience sampling was deployed to collect the data using a questionnaire. 313 respondents participated in this study. To analyze our theoretical model, we used the method of partial least squares under SmartPls. The results confirmed all the theoretical hypotheses introduced and validated the mediating effects. They allowed us to generate interesting recommendations for IoT providers and users to reinforce engagement in the use of the Internet of Things for sports.

References

Ahmad, W. N. W., Adib, M. A. H. M., & Txi, M. R. S. (2022). Enhanced the anxiety monitoring system among athletes with IoT for sports performance: a review. Journal of Physical Education and Sport, 22(11), 2700-2707. doi:10.7752/jpes.2022.11344

https://doi.org/10.7752/jpes.2022.11344

Allagui, A., & Temessek, A. (2005). La fidélité des utilisateurs des services d'un portail Internet : Proposition et test d'un modèle intégrateur. Recherche et Application en Marketing, 19-23.

Anis, A., & Azza, T. (2005). La fidélité des utilisateurs des services d'un portail Internet: Proposition et test d'un modèle intégrateur. Recherche et Applicatiοn en Marketing, 19−23.

Bagozzi, R., & Yi, Y. (2012). Specification, Evaluation, and Interpretation of Structural Equation Models. Journal of the Academy of Marketing Science, 40, 8-34. doi:10.1007/s11747-011-0278-x

https://doi.org/10.1007/s11747-011-0278-x

Balaji, M. S., & Roy, S. K. (2017). Value co-creation with the Internet of Things technology in the retail industry. Journal of Marketing Management, 33(1-2), 7-31. doi:10.1080/0267257X.2016.1217914

https://doi.org/10.1080/0267257X.2016.1217914

Boswarthick, D., Elloumi, O., & Hersent, O. (2012). M2M Communications: A Systems Approach. United Kingdom: Wiley Publishing. doi:10.1002/9781119974031

https://doi.org/10.1002/9781119974031

Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. (2011). Customer engagement: Conceptual domain, fundamental propositions and implications for research in service marketing. Journal of Service Research, 14, 352-371. doi:10.1177/1094670511411703

https://doi.org/10.1177/1094670511411703

Brown, I., Zaheeda, C., Douglas, D., and Stroebel, S., (2003). Cell phone banking: predictors of adoption in South Africa - an exploratory study. International Journal of Information Management, 23, 381-394. doi:10.1016/S0268-4012(03)00065-3

https://doi.org/10.1016/S0268-4012(03)00065-3

Cenamor, J., Sjödin, D. R., & Parida, V. (2017). Adopting a platform approach in servitization: Leveraging the value of digitalization. International Journal of Production Economics, 192, 54-65. doi:10.1016/j.ijpe.2016.12.033

https://doi.org/10.1016/j.ijpe.2016.12.033

Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing, 65(2), 81-93. doi:10.1509/jmkg.65.2.81.18255

https://doi.org/10.1509/jmkg.65.2.81.18255

Chaumon, M. E., & Ciobanu, R. O. (2009). Les nouvelles technologies au service des personnes âgées: entre promesses et interrogations une revue de questions. Psychologie Française, 54(3), 271-285. doi:10.1016/j.psfr.2009.07.001

https://doi.org/10.1016/j.psfr.2009.07.001

Chin, W. (1998). Issues and Opinion on Structural Equation Modeling. MIS Quarterly, 22(1), 7-25.

Chong, A. Y., Chan, F. T., & Ooi, K. B. (2012). Predicting consumer decisions to adopt mobile commerce: Cross-country empirical examination between China and Malaysia. Decision Support Systems, 53(1), 34−43. doi:10.1016/j.dss.2011.12.001

https://doi.org/10.1016/j.dss.2011.12.001

Chopdar, P. K., & Sivakumar, V. J. (2019). Understanding continuance usage of mobile shopping applications in India: the role of espoused cultural values and perceived risk. Behaviour & Information Technology, 38(1), 42-64. doi:10.1080/0144929X.2018.1513563

https://doi.org/10.1080/0144929X.2018.1513563

Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75. doi:10.2501/IJA-30-1-047-075Daniel, P.E.-Z. and Jonathan, A. (2013), "Factors affecting the adoption of online banking in Ghana: implications for bank managers", International Journal of Business and Social Research, 3 (6), 94-108. doi:10.18533/ijbsr.v3i6.49

https://doi.org/10.2501/IJA-30-1-047-075

Deci, E. L., & Ryan, R. M. (2000). The" what" and" why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227-268. doi:10.1207/S15327965PLI1104_01

https://doi.org/10.1207/S15327965PLI1104_01

Delouvée, S. (2015). Répéter n'est pas croire. Sur la transmission des idées conspirationnistes. Diogène 1-2 (249-250), 88-98. doi:10.3917/dio.249.0088

https://doi.org/10.3917/dio.249.0088

Dessart, L., Velοutsou, C., & Mοrgan-Thοmas, A. (2015). Cοnsumer engagement in οnline brand cοmmunities: a sοcial media perspective. Jοurnal οf Prοduct & Brand Management, 24(1), 28-42. doi:10.1108/JPBM-06-2014-0635

https://doi.org/10.1108/JPBM-06-2014-0635

Doorn, V., Lemon, N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef., P. C. (2010). Customer engagement behaviour: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. doi:10.1177/1094670510375599

https://doi.org/10.1177/1094670510375599

Durand-Mégret, B., & Vanheems, R. (2019). Adolescents connectés : comment réinventent-ils les relations au sein de la famille et la conversation avec les marques ? Recherches en Sciences de Gestion, 130(1), 85-106. doi:10.3917/resg.130.0085

https://doi.org/10.3917/resg.130.0085

Erdem, T., and Swait, J. (2004). Brand credibility, brand consideration, and choice. Journal of consumer Research, 31(1), 191-198. doi:10.1086/383434.

https://doi.org/10.1086/383434

Evrard, Y., B., P., Roux, E., Desmet, P., Dussaix, A.-M., & Lilien, G. (2009). Market : Fondements et méthodes de recherche en marketing (éd. 4e édition). Paris: Dunod.

Fantana, N. K., Riedel, T., Schlick, J., Ferber, S., Hupp, J., Miles, S., . . . Svensson, S. (2013). IoT applications-value creation for industry. Internet of Things: Converging Technologies for Smart Environments and Integrated Ecosystems, 153.

https://doi.org/10.1201/9781003338659-3

Fernandes, V. (2012). En quoi l'approche PLS est-elle une méthode a (re)-découvrir pour les chercheurs en management? M@n@gement, 15(1), 102-123.

https://doi.org/10.3917/mana.151.0102

Fishbein, M., & Ajzen, I. (2011). Predicting and changing behavior: The reasoned action approach. Psychology Press. doi:10.4324/9780203838020

https://doi.org/10.4324/9780203838020

Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. doi:10.2307/3151312

https://doi.org/10.2307/3151312

Frisou, J. (2000). Confiance interpersonnelle et engagement: une réorientation béhavioriste. Recherche et Applications en Marketing (French Édition), 15(1), 63-80.

https://doi.org/10.1177/076737010001500104

Gao, L., & Bai, X. (2014). A unified perspective on the factors influencing consumer acceptance of Internet of Things technology. Asia Pacific Journal of Marketing and Logistics, 26(2), 211−231. doi:10.1108/APJML-06-2013-0061

https://doi.org/10.1108/APJML-06-2013-0061

Gao, L., Waechter, K. A., & Bai, X. (2015). Understanding consumers' continuance intention toward mobile purchase: A theoretical framework and empirical study-A case of China. Computers in Human Behavior, 53, 249-262. doi:10.1016/j.chb.2015.07.014

https://doi.org/10.1016/j.chb.2015.07.014

Gao, S., Krogstie, J., & Siau, K. (2011). Developing an instrument to measure the adoption of mobile services. Mobile information systems, 7(1), 45-67. doi:10.3233/MIS-2011-0110

https://doi.org/10.1155/2011/831018

Garnier, C. (2016, octobre 27). Les objets connectés sont-ils bons pour notre santé ? Récupéré sur https://www.bienetre-et-sante.fr/objets-connectes-bons-sante/

Gavard-Perret, M.-L., Gotteland, D., Haon, C., Jolibert, A., Aubert, B., Avenier, M.-J., & Duymedjian, R. (2012). Méthodologie de la recherche en sciences de gestion : réussir son mémoire ou sa thèse (éd. 2e Édition). Montreuil: Pearson.Giquel, C., & Guyot, P. (2015). Quantified Self, les apprentis sorciers du "moi connecté". Limoges, France: FYP éditions.

Gleizes, F., & Pénicaud, E. (2017). Pratiques physiques ou sportives des femmes et des hommes : des rapprochements mais aussi des différences qui persistent. (1675) Paris, France: INSEE.

Greenough, J., & Camhi, J. (2015). The Internet of Things 2015: Examining How the OT Will Affect the World. BI Intelligence Report. Récupéré sur https://www.businessinsider.com/internet-of-things-2015-forecasts-of-the-industrial-iot-connected-home-and-more-2015-10

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19, 139-151. doi:10.2753/MTP1069-6679190202

https://doi.org/10.2753/MTP1069-6679190202

Hayes, A. F. (2017). Introduction to Mediation, Moderation, and Conditional Process Analysis, Second Edition: A Regression-Based Approach. New York: Guilford Publications.

Hidoussi, K. D., Dubois, M., Gandit, M., & El Methni, J. (2016). L'effet du contrôle comportemental, l'auto-efficacité et la charge subjective de travail sur l'intention d'usage d'un progiciel de gestion intégré. Psychologie du Travail et des Organisation, 22(1), 22-38. doi:10.1016/j.pto.2015.12.004

https://doi.org/10.1016/j.pto.2015.12.004

Hikkerova, L., Pupion, P. C., & Sahut, J. M. (2015). Fidélisation et fidélité dans l'hôtellerie : une comparaison franco-slovaque 1. Revue management et avenir, (4), 161-181. doi:10.3917/mav.078.0161

https://doi.org/10.3917/mav.078.0161

Höller, J., B. D., Karnouskos, S., Avesand, S., Mulligan, C., & Tsiatsis, V. (2014). From machine-to-machine to the Internet of things. Cambridge: Academic Press, 1-331. doi:10.1016/C2012-0-03263-2

https://doi.org/10.1016/C2012-0-03263-2

Honneth, A. (2013). La lutte pour la reconnaissance. Folio essais (576). Paris, France: Gallimard.

Hsu, C. L., & Lu, H. P. (2004). Why do people play online games? An extended TAM with social influences and flow experience. Information & Management, 41(7), 853-868. doi:10.1016/j.im.2003.08.014

https://doi.org/10.1016/j.im.2003.08.014

Islam, J. U., & Rahman, Z. (2016). Linking customer engagement to trust and word-of-mouth on Facebook brand communities: An empirical study. Journal of Internet Commerce, 15(1), 40-58. doi:10.1080/15332861.2015.1124008

https://doi.org/10.1080/15332861.2015.1124008

Jang, S. H., Kim, R. H., & Lee, C. W. (2016). Effect of u-healthcare service quality on usage intention in a healthcare service. Technological Forecasting and Social Change, 113, 396-403. doi:10.1016/j.techfore.2016.07.030

https://doi.org/10.1016/j.techfore.2016.07.030

Karale, A. (2021). The Challenges of IoT Addressing Security, Ethics, Privacy, and Laws. Internet of Things, 15, 100420. doi:10.1016/j.iot.2021.100420

https://doi.org/10.1016/j.iot.2021.100420

Keller, K. L. (2013). Strategic brand management. Building, measuring, and managing brand equity. Harlow, UK: Edinburgh Gate.

Kohtamäki, M., Parida, V., Oghazi, P., Gebauer, H., & Baines, T. (2019). Digital servitization business models in ecosystems: A theory of the firm. Journal of Business Research, 104, 380-392. doi:10.1016/j.jbusres.2019.06.027

https://doi.org/10.1016/j.jbusres.2019.06.027

Li, Y.-M., & Yeh, Y.-S. (2010). increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26, 673-684. doi:10.1016/j.chb.2010.01.004

https://doi.org/10.1016/j.chb.2010.01.004

Lin, X., Spence, P. R., & Lachlan, K. A. (2016). Social media and credibility indicators: The effect of influence cues. Computers in Human Behavior, 63, 264-271. doi:10.1016/j.chb.2016.05.002Link, M. W., Armsby, P. P., Hubal, R. C., & Guinn, C. I. (2006). Accessibility and acceptance of responsive virtual human technology as a survey interviewer training tool. Computers in Human Behavior, 22(3), 412-426. doi:10.1016/j.chb.2004.09.008

https://doi.org/10.1016/j.chb.2004.09.008

Luarn, P. and Lin, H. H., (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21, 873-891. doi:10.1016/j.chb.2004.03.003

https://doi.org/10.1016/j.chb.2004.03.003

Marinković, V., Đorđević, A., & Kalinić, Z. (2020). The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective. Technology Analysis & Strategic Management, 32(3), 306-318. doi:10.1080/09537325.2019.1655537

https://doi.org/10.1080/09537325.2019.1655537

Martínez-López, F. J., Anaya-Sánchez, R., Molinillo, S., Aguilar-Illescas, R., & Esteban-Millat, I. (2017). Consumer engagement in an online brand community. Electronic Commerce Research and Applications, 23, 24-37. doi:10.1016/j.elerap.2017.04.002

https://doi.org/10.1016/j.elerap.2017.04.002

Morgan, R., & Hunt, S. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38. doi:10.2307/1252308

https://doi.org/10.2307/1252308

Muniz Jr, A. M., & Schau, H. J. (2005). Religiosity in the abandoned Apple Newton brand community. Journal of consumer research, 31(4), 737-747. doi:10.1086/426607

https://doi.org/10.1086/426607

Palattella, M. R., Accettura, N., Vilajosana, X., Watteyne, T., Grieco, L. A., Boggia, G., & Dohler, M. (2013). Standardized protocol stack for the Internet of (important) things. IEEE Communications Surveys & Tutorials, 15(3), 1389-1406. doi:10.1109/SURV.2012.111412.00158

https://doi.org/10.1109/SURV.2012.111412.00158

Palau-Saumell, R., Forgas-Coll, S., Sánchez-García, J., & Robres, E. (2019). User acceptance of mobile apps for restaurants: An expanded and extended UTAUT-2. Sustainability, 11(4), 1210. doi:10.3390/su11041210

https://doi.org/10.3390/su11041210

Palazzolo, J., & Arnaud, J. (2015). Contrôle perçu et lieu de contrôle: une approche plurifactorielle. In Annales Médico-psychologiques. revue psychiatrique, 173(5), 412-418. doi:10.1016/j.amp.2014.07.012

https://doi.org/10.1016/j.amp.2014.07.012

Pansari, A., & Kumar, V. (2017). Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3), 294-311. doi:10.1007/s11747-016-0485-6

https://doi.org/10.1007/s11747-016-0485-6

Plouffe, C. R., Hulland, J. S., & Vandenbosch, M. (2001). Richness versus parsimony in modeling technology adoption decisions-understanding merchant adoption of a smart card-based payment system. Information systems research, 12(2), 208-222. doi:10.1287/isre.12.2.208.9697

https://doi.org/10.1287/isre.12.2.208.9697

Ray, P. P. (2015). Internet of Things for Sports (IoTSport): An architectural framework for sports and recreational activity. Proceeding of IEEE EESCO, Vizag, 79-83. https://www.academia.edu/download/39953440/10.1109_EESCO.2015.7253963.pdf

https://doi.org/10.1109/EESCO.2015.7253963

Richter, N., Cepeda Carrión, G., Roldán, J. L., & Ringle, C. M. (2016). European Management Research Using Partial Least Squares Structural Equation Modeling (PLS-SEM). European Management Journal, 34(6), 589-597. doi:10.1016/j.emj.2014.12.001

https://doi.org/10.1016/j.emj.2014.12.001

Rouvroy, A. (2014, Juin). "Avant propos", Le corps, nouvel objet connecté, du quantified self à la santé: les nouveaux territoires de la mise en données du monde. Cahiers IP, 2, CNIL. https://www.cnil.fr/sites/cnil/files/typo/document/CNIL_CAHIERS_IP2_WEB.pdf

Samer, A. A. (2004). La crédibilité perçue comme facteur explicatif du comportement des internautes. Sourbonne, université Paris, Paris.

Samhale, K., & Ladwein, R. (2019). L'impact de l'influence sociale sur l'intention d'usage des objets connectés pour le sport. Revue française des sciences de l'information et de la communication, 16. doi:10.4000/rfsic.5966Sheldon, K. M., Elliot, A. J., Kim, Y., & Kasser, T. (2001). What is satisfying about satisfying events? Testing 10 candidates psychological needs. Journal of personality and social psychology, 80(2), 325. doi:10.1037//O022-3514.80.2.325

Soulard, O. (2015). La crédibilité des avis en ligne: une revue de littérature et un modèle intégrateur. Management & Avenir, (8), 129-153. doi:10.3917/mav.082.0129

https://doi.org/10.3917/mav.082.0129

Suh, B., & Han, I. (2003). The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of electronic commerce, 7(3), 135-161. doi:10.1080/10864415.2003.11044270

https://doi.org/10.1080/10864415.2003.11044270

Tarhini, A., El-Masri, M., Ali, M., & Serrano, A. (2016). Extending the UTAUT model to understand the customers' acceptance and use of Internet banking in Lebanon: A structural equation modelling approach. Information Technology & People, 29(4), 830-849. doi:10.1108/ITP-02-2014-0034

https://doi.org/10.1108/ITP-02-2014-0034

Thakur, R. (2018). Customer engagement and online reviews. Journal of Retailing and Consumer Services, 41, 48-59. doi:10.1016/j.jretconser.2017.11.002

https://doi.org/10.1016/j.jretconser.2017.11.002

Tian, J., Coreynen, W., Matthyssens, P., & Shen, L. (2022). Platform-based servitization and business model adaptation by established manufacturers. Technovation, 118, 102222. doi:10.1016/j.technovation.2021.102222

https://doi.org/10.1016/j.technovation.2021.102222

Van Der Merwe, R., & Van Heerden, G. (2009). Finding and utilizing opinion leaders: Social networks and the power of relationships. South African Journal of Business Management, 40(3), 65-76. doi:10.4102/sajbm.v40i3.545

https://doi.org/10.4102/sajbm.v40i3.545

Wang, Y. S., Wang, Y.-M., Lin, H. H., and Tang, T. I. (2003). Determinants of user acceptance of the internet banking: An empirical study. International Journal of Service Industry Management, 14(5), 501-519. doi:10.1108/09564230310500192.

https://doi.org/10.1108/09564230310500192

Wetzels, M., Odekerken-Schröder, G., & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33(1), 177-195. doi:10.2307/20650284

https://doi.org/10.2307/20650284

Yu, B., Wright, J., Nepal, S., Zhu, L., Liu, J., & Ranjan, R. (2018). IoTChain: Establishing Trust in the Internet of Things Ecosystem Using Blockchain. IEEE Cloud Computing, 5(4), 12-23. doi:10.1109/MCC.2018.043221010

https://doi.org/10.1109/MCC.2018.043221010

Yuan, S., Liu, Y., Yao, R., & Liu, J. (2016). An investigation of users' continuance intention toward mobile banking in China. Information Development, 32(1), 20-34. doi:10.1177/0266666914522140

https://doi.org/10.1177/0266666914522140

Yuen, Y. Y., Yeow, P. H. P., Lim, N., and Najib S. (2010). Internet banking adoption: Comparing developed and developing countries. The Journal of Computer Information Systems, 51(1), 52-61. doi:10.1080/08874417.2010.11645449

Published
2023-12-20
How to Cite
Khalid Samhale, & Soukaina Samhale. (2023). UNDERSTANDING THE IMPACT OF SOCIAL INFLUENCE ON ENGAGEMENT IN IOT SPORTS TECHNOLOGY: A MEDIATION ANALYSIS. International Journal of Business and Society, 24(3), 867-885. https://doi.org/10.33736/ijbs.6366.2023