HR PROFESSIONALS’ EFFECTIVENESS AND COMPETENCIES: A PERCEPTUAL STUDY IN THE BANKING SECTOR OF PAKISTAN
This study examines the human resource (HR) Professionals’ Effectiveness through the lens
of HR Professionals’ Competencies and HR Professionals’ Willingness. The Human Resource
Competency Study model is used in this research, which is modified to include ‘Willingness’
as an important competency. Impact of HR Professionals’ Social (HRSC), HR Professionals’
Technical Competencies (HRTC) and HR Professionals’ Willingness (HRPW) on HR
Professionals’ Effectiveness is measured. The study is undertaken using data drawn from the
line managers of the largest bank among the privatized banks of Pakistan. It is hypothesized
that all HR Professionals’ Competencies are equally and strongly related to HR Professionals’
Effectiveness which is theoretically associated with organizational performance. The analysis
reveals that the HR Professionals’ Competencies have a significant high correlation with HR
Professionals’ Effectiveness. However, this relationship is stronger for HRSC than HRTC or
HRPW and within the sub constructs ‘Credible Activist’ has the stronger relationship contrary
to our expectations. It is also concluded that the HR professionals’ of the bank are lacking
the competencies and hence have a negative impact on their effectiveness in the banking
sector of Pakistan. Keeping in mind the relationship between HR Professionals’ Effectiveness
and organizational performance, the need to enhance HR Professionals’ Competencies is
Keywords: HR Professionals’ Competencies; HR Professionals’ Effectiveness; Willingness;
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