Enhancing Innovative Work Behavior in the Hospitality Industry: Empirical Research from East Java, Indonesia


  • Noerchoidah Universitas Merdeka Surabaya
  • Anis Eliyana Universitas Airlangga
  • Budiman Christiananta Universitas Airlangga




Procedural justice, Interactional justice, Knowledge sharing, Innovative work behavior


Innovative work behavior has received special attention in the hospitality context because of its important role in increasing the competitive advantage of the organization. This study aims to identify innovative work behavior predictors and their underlying mechanisms from a multilevel perspective. This study uses a survey method with 255 respondents. We analyzed the data using the Analysis of Moment Structure (AMOS) for Structural Equation Modeling (SEM). The results showed that procedural justice and interactional justice have a positiveeffecton innovative work behavior. Furthermore, knowledge sharing acts as a mediator between them. This study highlights the role of knowledge sharing, procedural justice,and interactional justice in innovative work behavior and provides further advice on how supervisors can improve innovative work behavior in their organizations.


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How to Cite

Noerchoidah, Anis Eliyana, & Budiman Christiananta. (2020). Enhancing Innovative Work Behavior in the Hospitality Industry: Empirical Research from East Java, Indonesia. International Journal of Business and Society, 21(1), 96–110. https://doi.org/10.33736/ijbs.3229.2020