IMPACT OF MARKETING AND COUNTRY ASPECTS ON SCUBA DIVING FOR TOURIST OUTCOMES: THE MEDIATING EFFECT OF SCUBA TOURISTS’ SATISFACTION AND THE MODERATING EFFECT OF MEMORABLE TOURISM EXPERIENCE IN CHINA
DOI:
https://doi.org/10.33736/ijbs.12835.2026Keywords:
Scuba Diving, Tourist Outcomes, Scuba Diver Satisfaction, Memorable Tourism Experience, Marketing Aspects, Sustainable Tourism, SDG 8, SDG 12, SDG 14, Marine Tourism DevelopmentAbstract
This study explores the impact of marketing and country-specific aspects on scuba diving-related tourist outcomes in China, focusing on the mediating role of scuba divers’ satisfaction and the moderating effect of memorable tourism experiences in Sanya, China. Data were collected from 385 international scuba tourists using purposive sampling. Structural equation modeling via Smart PLS 4 was employed to assess how marketing elements such as advertisements and brand image, as well as country-specific factors, shape scuba diver satisfaction. Results reveal that while marketing and national attributes positively influence satisfaction, factors like price, safety, security, and accessibility show no significant impact. Additionally, scuba divers' satisfaction mediates the relationship between Scuba tourists’ Recommendation Intentions and revisit intentions. However, memorable tourism experiences do not moderate the link between satisfaction and Scuba tourists’ Recommendation Intentions. These findings contribute to sustainable tourism development (SDG 8), advocate for responsible tourism marketing (SDG 12), and support marine-based tourism aligned with conservation principles (SDG 14). The research contributes to the importance of sustainable marine tourism by focusing on the advertisements, brand image, and country knowledge that can motivate scuba diving operators, companies, managers and policymakers to attract scuba tourists.
References
Ahmad, S., Zulkurnain, N., & Khairushalimi, F. (2016). Assessing the validity and reliability of a measurement model in Structural Equation Modeling (SEM). British Journal of Mathematics & Computer Science, 15(3), 1-8. https://doi.org/10.9734/BJMCS/2016/25183
https://doi.org/10.9734/BJMCS/2016/25183
Albayrak, T., Caber, M., & Cater, C. (2021). Mass tourism underwater: A segmentation approach to motivations of scuba diving holiday tourists. Tourism Geographies, 23(5-6), 985-1000. https://doi.org/10.1080/14616688.2019.1696884
https://doi.org/10.1080/14616688.2019.1696884
Ali, I. M., Kamal, N., & Hussein, A. M. (2024). Investigating the Role of Process Virtualization on Consumers' Online Advertising-to-Purchase Journey in Somalia. Journal of System and Management Sciences, 14(9), 390-412. https://doi.org/10.33168/JSMS.2024.0925
https://doi.org/10.33168/JSMS.2024.0925
Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: lessons learned. Academy of Management Perspectives, 8(2), 32-45.
https://doi.org/10.5465/ame.1994.9503101072
Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., ... & Walker, K. (2020). Purposive sampling: complex or simple? Research case examples. Journal of research in Nursing, 25(8), 652-661. https://doi.org/10.1177/1744987120927206
https://doi.org/10.1177/1744987120927206
Carvache-Franco, M., Alvarez-Risco, A., Carvache-Franco, O., Carvache-Franco, W., Estrada-Merino, A., & Villalobos-Alvarez, D. (2022). Perceived value and its influence on satisfaction and loyalty in a coastal city: a study from Lima, Peru. Journal of Policy Research in Tourism, Leisure and Events, 14(2), 115-130. https://doi.org/10.1080/19407963.2021.1883634
https://doi.org/10.1080/19407963.2021.1883634
Cater, C., Albayrak, T., Caber, M., & Taylor, S. (2021). Flow, satisfaction and storytelling: A causal relationship? Evidence from scuba diving in Turkey. Current Issues in Tourism, 24(12), 1749-1767. https://doi.org/10.1080/13683500.2020.1803221
https://doi.org/10.1080/13683500.2020.1803221
Cham, T. H., Lim, Y. M., Sia, B. C., Cheah, J. H., & Ting, H. (2021). Medical tourism destination image and its relationship with the Intention to Revisit: A study of Chinese medical tourists in Malaysia. Journal of China Tourism Research, 17(2), 163-191.
https://doi.org/10.1080/19388160.2020.1734514
Chen, X., Cheng, Z. F., & Kim, G. B. (2020). Make it memorable: Tourism experience, fun, recommendation and revisit intentions of Chinese outbound tourists. Sustainability, 12(5), 1904. https://doi.org/10.3390/su12051904
https://doi.org/10.3390/su12051904
Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2024). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 41(2), 745-783. https://link.springer.com/article/10.1007/s10490-023-09871-y
https://doi.org/10.1007/s10490-023-09871-y
Chinese Tourist Agency. (2023). How To Attract Chinese Scuba Divers?. https://chinesetouristagency.com/how-to-attract-chinese-scuba-divers/
Demircan, H. B., Ozturen, A., & Irani, F. (2023). Usefulness of mobile apps for achieving sustainable diving tourism. https://doi.org/10.21203/rs.3.rs-2621653/v1Fan, Y., Isa, S. M., Yang, S., & Wen, J. (2023). Effects of the guest experience, well-being, and eWOM intention for resort hotels: A positive psychology perspective. Journal of Hospitality and Tourism Management, 56, 197-206. https://doi.org/10.1016/j.jhtm.2023.06.014
https://doi.org/10.1016/j.jhtm.2023.06.014
Giglio, V. J., Marconi, M., Pereira-Filho, G. H., Leite, K. L., Figueroa, A. C., & Motta, F. S. (2022). Scuba divers' behavior and satisfaction in a new marine protected area: Lessons from the implementation of a best practices program. Ocean & Coastal Management, 220, 106091. https://doi.org/10.1016/j.ocecoaman.2022.106091
https://doi.org/10.1016/j.ocecoaman.2022.106091
Hsu, S. C., Lin, C. T., & Lee, C. (2017). Measuring the effect of outbound Chinese tourists travel decision-making through tourism destination image and travel safety and security. Journal of Information and Optimization Sciences, 38(3-4), 559-584.
https://doi.org/10.1080/02522667.2016.1259854
Islamy, M. R., Trisnawati, J. D., & Rahayu, S. (2022). The effect of perceived service quality, perceived value, destination image, attitude to visiting behavior, tourist satisfaction on tourist loyalty. Journal of Entrepreneurship & Business, 3(1), 35-48.
https://doi.org/10.24123/jeb.v3i1.4827
Jawabreh, O., Al Fahmawee, E. A. D., Jahmani, A., Ali, B. J., & Jahameh, S. S. (2023). A Comprehensive Analysis of Coastal and Marine Tourism: Evaluating the Impact of Activities, Intentions, and Reason for Visiting on Visitor Satisfaction: The Moderating Influence of Visitor Types. Geo Journal of Tourism and Geosites, 50(4), 1339-1349.
https://doi.org/10.30892/gtg.50414-1132
Kim, J. H., Ritchie, J. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12-25.
https://doi.org/10.1177/0047287510385467
Kozak, M. and Rimmington, M. (2000) Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination. Journal of Travel Research, 38, 260-269.https://doi.org/10.1177/004728750003800308
https://doi.org/10.1177/004728750003800308
Lee, T. H., Lin, Y. H., Fu, C. J., & Chang, C. F. (2023). Segmentation based on environmentally responsible behavior: Evidence from SCUBA divers in Taiwan, the Philippines, and Indonesia. International Journal of Tourism Research, 25(2), 249-265. https://doi.org/10.1002/jtr.2564
https://doi.org/10.1002/jtr.2564
Mali, S. (2024). Scuba Diving Equipment Market Report 2024 (Global Edition). https://www.cognitivemarketresearch.com/scuba-diving-equipment-market-report?srsltid=AfmBOopywPhO-NGryyTytvEphdsN8XVEkE1GHtV52K_C5QL5Va2iUN8V
Marconi, M., Giglio, V. J., Pereira Filho, G. H., & Motta, F. S. (2020). Does quality of scuba diving experience vary according to the context and management regime of marine protected areas?. Ocean & Coastal Management, 194, 105246. https://doi.org/10.1016/j.ocecoaman.2020.105246
https://doi.org/10.1016/j.ocecoaman.2020.105246
Marconi, M., Giglio, V. J., Pereira-Filho, G. H., & Motta, F. S. (2023). Effects of the COVID-19 pandemic on SCUBA diving experience in marine protected areas. Journal of Outdoor Recreation and Tourism, 41, 100501. https://doi.org/10.1016/j.jort.2022.100501
https://doi.org/10.1016/j.jort.2022.100501
Metastat. (2024). Scuba Diving Tourism Market. https://www.metastatinsight.com/report/scuba-diving-tourism-market#:~:text=Crucially%2C%20the%20Scuba%20Diving%20Tourism,8.1%25%20from%202023%20to%202030.
Neal, J. D., Uysal, M., & Sirgy, M. J. (2007). The effect of tourism services on travelers' quality of life. Journal of Travel Research, 46(2), 154-163.
https://doi.org/10.1177/0047287507303977
Nian, S., Chen, M., Zhang, X., Li, D., & Ren, J. (2023). How outstanding universal value attractiveness and tourism crowding affect visitors'satisfaction?. Behavioral Sciences, 13(2), 112. https://doi.org/10.3390/bs13020112Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer. Routledge.
https://doi.org/10.3390/bs13020112
Omar, W. (2020). Evaluating marine safety factors and their relationship to diving accidents and diseases. Journal of Applied Sports Science, 10(1), 6-13.
https://doi.org/10.21608/jass.2020.29819.1001
Pars, S. R., & Gulsel, C. (2011). The effects of brand image on consumers' choice. International Journal of Business and Social Science, 2(20), 227-238.
Pine, B. J., & Gilmore, J. H. (1999). The experience economy: Work is theatre & every business a stage. MA: Harvard Business Press.
Qiu, Y., Wang, E., Bu, Y., & Yu, Y. (2021). Valuing recreational fishery attributes, opportunities and associated activities in China from the tourists' satisfaction perspectives. Marine Policy, 131, 104616. https://doi.org/10.1080/19407963.2021.1883634
https://doi.org/10.1080/19407963.2021.1883634
Rasoolimanesh, S. M., Seyfi, S., Rather, R. A., & Hall, C. M. (2022). Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context. Tourism Review, 77(2), 687-709.
https://doi.org/10.1108/TR-02-2021-0086
Rehman, A. U., Abbas, M., Abbasi, F. A., & Khan, S. (2023). How tourist experience quality, perceived price reasonableness and regenerative tourism involvement influence tourist satisfaction: A study of Ha'il Region, Saudi Arabia. Sustainability, 15(2), 1340. https://doi.org/10.3390/su15021340
https://doi.org/10.3390/su15021340
Reitsamer, B. F., & Brunner-Sperdin, A. (2017). Tourist destination perception and well-being: What makes a destination attractive?. Journal of Vacation Marketing, 23(1), 55-72.
https://doi.org/10.1177/1356766715615914
Rondonuwu, B. F., & Mandagi, D. W. (2023). Brand gestalt as a key determinant of tourist satisfaction and loyalty: Empirical study of super-priority destination Likupang. Jurnal Ekonomi, 12(02), 452-464.
Set, K., Mohd Salleh, N. H., Mhd Rashid, M., & Nasir, A. (2023). An exploratory study on professional competencies of scuba dive guides in Malaysia. Journal of Sustainability Science and Management, 18, 137-158.
https://doi.org/10.46754/jssm.2023.02.011
Su, L., Pan, L., & Huang, Y. (2023). How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history. Tourism Management, 94, 104636. https://doi.org/10.1016/j.tourman.2022.104636
https://doi.org/10.1016/j.tourman.2022.104636
Su, L., Pan, L., Wen, J., & Phau, I. (2023). Effects of tourism experiences on tourists' subjective well-being through recollection and storytelling. Journal of Vacation Marketing, 29(4), 479-497. https://doi.org/10.1177/13567667221101414
https://doi.org/10.1177/13567667221101414
Sumanapala, D., Dimmock, K., & Wolf, I. D. (2023). A review of ecological impacts from recreational SCUBA diving: Current evidence and future practice. Tourism and Hospitality Research, 23(4), 564-577. https://doi.org/10.1177/14673584221112602
https://doi.org/10.1177/14673584221112602
Sürücü, L., & Maslakci, A. (2020). Validity and reliability in quantitative research. Business & Management Studies: An International Journal, 8(3), 2694-2726. http://dx.doi.org/10.15295/bmij.v8i3.1540
https://doi.org/10.15295/bmij.v8i3.1540
Taherdoost, H. (2021). Data collection methods and tools for research; a step-by-step guide to choose data collection technique for academic and business research projects. International Journal of Academic Research in Management (IJARM), 10(1), 10-38.
Tung, V. W. S., & Ritchie, J. B. (2011). Exploring the essence of memorable tourism experiences. Annals of tourism research, 38(4), 1367-1386.
https://doi.org/10.1016/j.annals.2011.03.009
Weng, L., Huang, Z., & Bao, J. (2021). A model of tourism advertising effects. Tourism Management, 85, 104278. https://doi.org/10.1016/j.tourman.2020.104278Yang, S., Liu, Y., & Xu, L. (2024). The effect of food tourism experiences on tourists' subjective well-being. Heliyon, 10(3). https://doi.org/10.1016/j.heliyon.2024.e25482
https://doi.org/10.1016/j.heliyon.2024.e25482
Zaid, S. (2023). Adventure tourism risk, environmental image, and revisit intention: an empirical study of underwater cave diving tourism in Buton island, Indonesia. Tourism and hospitality management, 29(1), 15-24.
https://doi.org/10.20867/thm.29.1.2
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
https://doi.org/10.1177/002224299606000203
Zhang, K., Cheung, L. T., Lam, T. W., Ma, A. T., & Fok, L. (2024). Exploring the Role of Determinants Affecting Responsible Underwater Behaviour of Marine-Based Tourists. Behavioral Sciences, 14(2), 141. https://doi.org/10.3390/bs14020141
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 UNIMAS Publisher

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright Transfer Statement for Journal
1) In signing this statement, the author(s) grant UNIMAS Publisher an exclusive license to publish their original research papers. The author(s) also grant UNIMAS Publisher permission to reproduce, recreate, translate, extract or summarize, and to distribute and display in any forms, formats, and media. The author(s) can reuse their papers in their future printed work without first requiring permission from UNIMAS Publisher, provided that the author(s) acknowledge and reference publication in the Journal.
2) For open access articles, the author(s) agree that their articles published under UNIMAS Publisher are distributed under the terms of the CC-BY-NC-SA (Creative Commons Attribution-Non Commercial-Share Alike 4.0 International License) which permits unrestricted use, distribution, and reproduction in any medium, for non-commercial purposes, provided the original work of the author(s) is properly cited.
3) For subscription articles, the author(s) agree that UNIMAS Publisher holds copyright, or an exclusive license to publish. Readers or users may view, download, print, and copy the content, for academic purposes, subject to the following conditions of use: (a) any reuse of materials is subject to permission from UNIMAS Publisher; (b) archived materials may only be used for academic research; (c) archived materials may not be used for commercial purposes, which include but not limited to monetary compensation by means of sale, resale, license, transfer of copyright, loan, etc.; and (d) archived materials may not be re-published in any part, either in print or online.
4) The author(s) is/are responsible to ensure his or her or their submitted work is original and does not infringe any existing copyright, trademark, patent, statutory right, or propriety right of others. Corresponding author(s) has (have) obtained permission from all co-authors prior to submission to the journal. Upon submission of the manuscript, the author(s) agree that no similar work has been or will be submitted or published elsewhere in any language. If submitted manuscript includes materials from others, the authors have obtained the permission from the copyright owners.
5) In signing this statement, the author(s) declare(s) that the researches in which they have conducted are in compliance with the current laws of the respective country and UNIMAS Journal Publication Ethics Policy. Any experimentation or research involving human or the use of animal samples must obtain approval from Human or Animal Ethics Committee in their respective institutions. The author(s) agree and understand that UNIMAS Publisher is not responsible for any compensational claims or failure caused by the author(s) in fulfilling the above-mentioned requirements. The author(s) must accept the responsibility for releasing their materials upon request by Chief Editor or UNIMAS Publisher.
6) The author(s) should have participated sufficiently in the work and ensured the appropriateness of the content of the article. The author(s) should also agree that he or she has no commercial attachments (e.g. patent or license arrangement, equity interest, consultancies, etc.) that might pose any conflict of interest with the submitted manuscript. The author(s) also agree to make any relevant materials and data available upon request by the editor or UNIMAS Publisher.