BT JUNI, E.; HUTASUHUT, I. J. Enhancing Service Quality through Employee Knowledge in the Tourism Industry. Cognition and Interactive Technologies, [S. l.], v. 9, n. 1, p. 176–192, 2023. DOI: 10.33736/jcshd.5406.2023. Disponível em: https://publisher.unimas.my/ojs/index.php/JCSHD/article/view/5406. Acesso em: 10 jul. 2026.