SONGAN, P.; LOH, E.; ABANG OTHMAN, A. E. Developing Effective Customer Service Employees through Action Re-search: A Malaysian Local Authority Experience. Journal of Cognitive Sciences and Human Development, [S. l.], v. 2, n. 1, p. 61–75, 2016. DOI: 10.33736/jcshd.362.2016. Disponível em: https://publisher.unimas.my/ojs/index.php/JCSHD/article/view/362. Acesso em: 23 jul. 2024.