Yusof SM, Md Auzair S, Mohd Amir A, Basnan N. THE EMPIRICAL EXAMINATION OF VALUE CREATION CRITERIA: ACHIEVING CONSENSUS USING DELPHI EXERCISE WITHIN SERVICE INDUSTRY . IJBS [Internet]. 2025 Sep. 1 [cited 2025 Sep. 6];26(2):613-45. Available from: https://publisher.unimas.my/ojs/index.php/IJBS/article/view/8139