Arawati Agus, Rajni Selvaraj. The Effects of People- and Technical- Oriented TQM on Productivity: The Mediating Role of Production Performance. IJBS [Internet]. 2020 Mar. 26 [cited 2024 Jul. 3];21(1):234-52. Available from: https://publisher.unimas.my/ojs/index.php/IJBS/article/view/3249