Arawati Agus, and Rajni Selvaraj. “The Effects of People- and Technical- Oriented TQM on Productivity: The Mediating Role of Production Performance”. International Journal of Business and Society 21, no. 1 (March 26, 2020): 234-252. Accessed March 28, 2024. https://publisher.unimas.my/ojs/index.php/IJBS/article/view/3249.