YUSOF, S. M.; MD AUZAIR , S.; MOHD AMIR , A. .; BASNAN, N. . THE EMPIRICAL EXAMINATION OF VALUE CREATION CRITERIA: ACHIEVING CONSENSUS USING DELPHI EXERCISE WITHIN SERVICE INDUSTRY . International Journal of Business and Society, [S. l.], v. 26, n. 2, p. 613–645, 2025. DOI: 10.33736/ijbs.8139.2025. Disponível em: https://publisher.unimas.my/ojs/index.php/IJBS/article/view/8139. Acesso em: 6 sep. 2025.