ENRICO CIAVOLINO; SERGIO SALVATORE; PIERGIORGIO MOSSI; MARTA VERNAI. Quality And Prosumership. Proserv: A New Tool For Measuring The Customer Satisfaction. International Journal of Business and Society, [S. l.], v. 18, n. 3, p. 409–426, 2017. DOI: 10.33736/ijbs.3119.2017. Disponível em: https://publisher.unimas.my/ojs/index.php/IJBS/article/view/3119. Acesso em: 3 jul. 2024.