Enrico Ciavolino, Sergio Salvatore, Piergiorgio Mossi and Marta Vernai 2017. Quality And Prosumership. Proserv: A New Tool For Measuring The Customer Satisfaction. International Journal of Business and Society. 18, 3 (Dec. 2017), 409–426. DOI:https://doi.org/10.33736/ijbs.3119.2017.