Sharing, Evaluating and Organizing E-mail: The KM-Mail Approach Towards a Platform for Enterprise-Wide Knowledge Management
Abstract
Knowledge is gaining importance in the world's economy, and the Internet is playing a significant role in the knowledge economy especially with knowledge sharing tools such as web-based and e-mail discussion groups. Present discussion groups have weaknesses in their effectiveness in knowledge sharing and reuse in many enterprises. To address these weaknesses, alternative strategies can be employed to enhance the knowledge menagement capabilities of the Internet in general and e-mail in particular. We present a novel knowledge management-based e-mail (KM-Mail) framework that capitalizes on the ubiquitous utilization of e-mail for knowledge sharing and reuse. We will also outline a mechanism to allow the evaluation and organization of knowledge shared via e-mail. Finally, we discuss the incorporation of KM-Mail into a wider enterprise-wide knowledge management platform.
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